Last updated: February 17, 2026
1. Refund Eligibility
We offer refunds under specific circumstances to ensure customer satisfaction while maintaining fair
business practices.
Eligible for Refund:
- Service downtime exceeding 24 hours due to technical issues on our end
- Billing errors or duplicate charges
- Cancellation within 7 days of initial subscription
- Failure to deliver promised service features
Not Eligible for Refund:
- Change of mind after using the service
- Failure to use the service due to user error
- Requests made after 30 days of payment
- Partial month refunds for monthly subscriptions
2. Refund Process
- Contact our support team at support@gstping.com
- Provide your account details and reason for refund
- Allow 3-5 business days for review
- Approved refunds will be processed within 7-10 business days
3. Refund Methods
Refunds will be issued to the original payment method used for the transaction. Processing times may
vary depending on your bank or payment provider.
4. Partial Refunds
In certain cases, we may offer partial refunds based on the usage of our services and the specific
circumstances of your request.
5. Contact Information
For refund requests or questions about this policy, please contact us at:
- Email: refunds@gstping.com
- Phone: +91-XXXX-XXXXXX
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
